Utilities Technician

City of Raleigh | Raleigh, NC

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Posted Date 11/21/2018

Hiring Range: $32,506.00 - $34,141.00 (Promotional Hiring Range may vary)
This class is the second level in a ten-level Utilities Series devoted to providing operational, technical and maintenance support for the City's water, wastewater, collection and distribution systems. Incumbents perform skilled activities in support of maintenance and monitoring functions.

Duties and Responsibilities

Essential Duties:

  • Provides skilled assistance in the maintenance and monitoring activities of the City's water, and wastewater collection and distribution systems.
  • Support activities may include: locating lines and performing visual inspections of sewer system; utilizing CCTV equipment; repairing and maintaining water distribution pipes, valves, meters, hydrants and other related equipment; performing flushing operations; performing field lab analysis and sample collection.
  • Collects, prepares and enters system data; creates work orders; logs work activities; updates maps; enters account data; enters water quality data; compiles and prepares reports; maintains records, files and work-related documentation.
  • Responds to customer inquiries and concerns; meets with customers and contractors regarding repair, installation and maintenance work; assists in providing solutions to issues and concerns.
  • Performs routine maintenance of job sites, vehicles, tools and equipment; calibrates equipment; sets up and breaks down work zone and related equipment; monitors safety of work spaces; determines need for and sets up traffic control measures.
  • Monitors supplies and equipment inventory; initiates requests for required parts, tools and materials.
  • Performs other duties of a similar nature and level as assigned.

Typical Qualifications

Education and Experience
High School Diploma or GED and two years of maintenance experience.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.


  • Valid North Carolina Class C Driver's License with a satisfactory driving record.

Depending on assignment, some positions may require:

  • Valid North Carolina Class A or Class B Commercial Driver's License.

Additional Information

Knowledge of:

  • Standard practices, methods and materials of assigned work.
  • Basic mathematical concepts.
  • Basic filing and record-keeping principles.
  • Occupational hazards and applicable safety principles and practices.
  • Uses and properties of supplies and equipment.
  • Applicable federal, state and local laws, codes, regulations (based on assignment).
  • Customer service principles.
  • Specialized equipment relevant to area of assignment.
  • Modern office technology.

Skill In:

  • Following directions and meeting standards.
  • Providing attention to detail in assignments.
  • Performing routine inspections to ensure safe operating conditions.
  • Proofreading and error correction.
  • Monitoring and maintaining required supplies, materials and inventory.
  • Performing basic math calculations.
  • Comprehending reference books and manuals.
  • Operating assigned tools and equipment.
  • Organizing and maintaining records and files.
  • Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
  • Providing customer service.
  • Utilizing a computer and relevant software applications.
  • Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

ADA and Other Requirements
Positions in this class typically require: balancing, stooping, kneeling, crouching, reaching, standing, walking, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Very Heavy Work:
Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

Working Conditions:
Work is performed in both the field and in an indoor office environment with moderate exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to hazardous materials (such as chemicals, blood and other body fluids); frequent exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and frequent exposure to extreme temperatures and travel.

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

Job Category
Local Government
Career Level
Mid Level

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