Assistant Director of Utilities

Salary: $86,081.78 - $125,676.80 Annually

Specific Duties and Responsibilities

• Supervises department functions by managing compliance with policies, procedures, and federal, state, and local regulations;   
• Oversees technology upgrades by preparing business requirements and project plans; reviewing vendor documents; testing new functionalities; monitoring billing processes, meter reads and utility projects; projecting and implementing meter replacement and upgrade programs; and coordinating projects with staff and vendors; 
• Works with customers by addressing complaints and incidents; researching discrepancies and issues; calculating monetary adjustments; and developing and providing information to new and existing customers;
• Participates in the development and implementation of business plan goals, objectives, and priorities; develops, recommends, and implements performance measures and benchmarks; monitors results of operational performance; and takes corrective action to ensure effectiveness of work processes and productivity. 
• Develops strategies to increase revenues by reviewing and forecasting requirements; preparing and monitoring budgets; developing policies and procedures; reviewing revenues and expenditures; compiling information; coordinating budget reviews and presentations; establishing practices for delinquent accounts; and monitoring debt collection; 
• Directs employee activities by establishing standards and monitoring performance; establishing timelines for project and work completion;  
• Coordinates the operational budget by developing budget materials; preparing estimates; reviewing revenues and expenditures; compiling information; and coordinating budget reviews and presentations; and  
• Coordinates water/sewer rate studies to help ensure sufficiency of rates to cover operational and capital costs
• Leads water conservation efforts including designing promotional campaigns and programs to encourage wise water usage
• Performs other assigned duties. 

Qualifications

• Bachelor’s Degree in business, public administration, or related field;
• Five (5) years of related work experience in utility or public works program management; previous experience as a Utility Billing Manager or Assistant Director preferred.
• Or equivalent training, education, and/or experience; and  
• Valid Driver’s License.

Supplemental Information

• Knowledge of City policies and procedures;
• Knowledge of projects, programs, and lifecycle management, including research techniques, methods, and procedures; 
• Knowledge of the principles and practices of budget and financial research, development, and implementation;
• Knowledge of water utility billing, cash handling, and accounting methods
• Knowledge of supervisory management practices; 
• Knowledge of Microsoft Office Suite.
• Skill in interpersonal relations and providing excellent customer service;
• Skill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft products;
• Skill in communicating effectively both orally and in writing; and 
• Ability to develop, design, create and implement new programs or systems, upgrade existing systems
• Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials;
• Ability to establish and maintain working relationships with City administration, other employees, and the general public.