Assistant Director of Utilities

City of DeSoto | Desoto, TX

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Posted Date 1/18/2023

Salary: $86,081.78 - $125,676.80 Annually


The purpose of this position is to assist with the management of the Public Utilities Department. This is accomplished by managing employee relations; assigning and overseeing utility billing and public works projects; ensuring programs are viable and within budgets; overseeing communications strategies; supporting technology systems; working with customers, employees and departments; monitoring compliance activities; preparing and managing budgets; and managing the employee safety and injury process. Additional duties include forecasting finances; responding to inquiries; working with vendors; and managing rate and fee studies, surveys and analyses.



Specific Duties and Responsibilities


  • Supervises department functions by managing compliance with policies, procedures, and federal, state, and local regulations;   
  • Oversees technology upgrades by preparing business requirements and project plans; reviewing vendor documents; testing new functionalities; monitoring billing processes, meter reads and utility projects; projecting and implementing meter replacement and upgrade programs; and coordinating projects with staff and vendors; 
  • Works with customers by addressing complaints and incidents; researching discrepancies and issues; calculating monetary adjustments; and developing and providing information to new and existing customers;
  • Participates in the development and implementation of business plan goals, objectives, and priorities; develops, recommends, and implements performance measures and benchmarks; monitors results of operational performance; and takes corrective action to ensure effectiveness of work processes and productivity. 
  • Develops strategies to increase revenues by reviewing and forecasting requirements; preparing and monitoring budgets; developing policies and procedures; reviewing revenues and expenditures; compiling information; coordinating budget reviews and presentations; establishing practices for delinquent accounts; and monitoring debt collection; 
  • Directs employee activities by establishing standards and monitoring performance; establishing timelines for project and work completion;  
  • Coordinates the operational budget by developing budget materials; preparing estimates; reviewing revenues and expenditures; compiling information; and coordinating budget reviews and presentations; and  
  • Coordinates water/sewer rate studies to help ensure sufficiency of rates to cover operational and capital costs
  • Leads water conservation efforts including designing promotional campaigns and programs to encourage wise water usage
  • Performs other assigned duties. 




  • Bachelor’s Degree in business, public administration, or related field;
  • Five (5) years of related work experience in utility or public works program management; previous experience as a Utility Billing Manager or Assistant Director preferred.
  • Or equivalent training, education, and/or experience; and  
  • Valid Driver’s License.


Supplemental Information


  • Knowledge of City policies and procedures;
  • Knowledge of projects, programs, and lifecycle management, including research techniques, methods, and procedures; 
  • Knowledge of the principles and practices of budget and financial research, development, and implementation;
  • Knowledge of water utility billing, cash handling, and accounting methods
  • Knowledge of supervisory management practices; 
  • Knowledge of Microsoft Office Suite.
  • Skill in interpersonal relations and providing excellent customer service;
  • Skill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft products;
  • Skill in communicating effectively both orally and in writing; and 
  • Ability to develop, design, create and implement new programs or systems, upgrade existing systems
  • Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials;
  • Ability to establish and maintain working relationships with City administration, other employees, and the general public.


Job Category
Local Government
Career Level

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