Utility Operations Manager

City of Rowlett | Rowlett, TX

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Posted Date 3/25/2021

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Under general supervision, performs complex professional supervisory and administrative work overseeing the construction, operation and maintenance of City water and waste water distribution and collection systems. Work involves planning, organizing and directing personnel assigned to operations and maintenance programs of the water and waste water distribution and collection systems. Responsible for developing long-range plans and cost estimates for expansion of utilities services in accordance with projected needs of the service area, developing specifications and recommending bid awards for major equipment and material purchases, and assisting in budget preparations. Confers with City officials and various other public and private sector officials to coordinate and/or advise about utilities programs and activities.

Essential Job Functions

Oversees the planning, coordination, assignment and inspection of water distribution, waste water collection and system operations and maintenance, ensuring compliance with federal, state and local laws, regulations and guidelines concerning water quality and potability, and for sewage collection. Establishes and ensures compliance with policies and procedures to meet such regulations; ensures proper completion and submission of reports and forms as required by federal, state or local authorities.

Oversees activities of distribution and collection, field services and maintenance program personnel through direct or delegated supervision, ensuring adherence to established policies, procedures and standards. Reviews, develops and implements policy and procedures, as necessary, to improve program efficiency, and conducts staff meetings or prepares correspondence to disseminate information; ensures subordinates receive training necessary to perform assigned duties; receives, reviews and acts on plans and procedures developed by staff, as appropriate; reviews various reports, including activity logs and incident reports, and approves actions or makes recommendations as to procedure.

Administers or makes recommendations for routine personnel matters affecting direct subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraising and disciplining, etc., submitting such records and reports as required by Utilities management; reviews job performance evaluations of personnel as submitted by subordinate program supervisors.

Conducts simple and in-depth research, as necessary, to project long-range needs for distribution and collection systems, overall utilities system operations and enhancement of technology, and associated cost estimates; prepares and presents oral and written reports to Public Works Director and other management personnel as requested or otherwise deemed appropriate.

Confers with consulting engineers to determine proper operation of distribution and collection systems and/or modifications available to improve efficiency; prepares and/or modifies specifications for equipment and materials, reviews bid proposals, and recommends award of purchase contracts. Responsible for the development of annual budget proposals, and assists in analyzing budget requests of various Utilities divisions and programs; may conduct research to develop long-range capital expenditure plans. Informs and advises officials of the City, and other public and private sector agencies, as appropriate, about financial, engineering, and other needs of the system and about its facilities.

Receives complaints and/or inquiries from Utilities customers and/or the general public pertaining to Utilities and personnel activities, policies, procedures, etc., and responds based on considerable knowledge of Utilities division policies and activities, or initiates further review and investigation of complaints by appropriate personnel; confers with parties involved and reviews available documentation, and prepares verbal and/or written responses and recommendations for presentation to offended parties, personnel involved and appropriate supervisory personnel, as appropriate; directs such maintenance work as warranted by customer inquiry or complaint. Performs related duties as assigned.

Minimum Requirements

Bachelor's degree in public or business administration, environmental engineering, or a related field, and at least seven (7) years of responsible experience in the maintenance and operation of water and waste water systems, including at least three (3) years of supervisory experience; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Thorough knowledge of the methods, procedures and policies of the Utility Division as they pertain to the performance of duties of the Utilities Operations Manager. Thorough knowledge of the organization of the Department and of related departments and agencies. Considerable knowledge of the functions and interrelationships of the City and other governmental agencies. Knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Comprehensive knowledge of civil and environmental engineering as applied to public utilities and infrastructure. Knowledge of and skill in engineering designing for utility projects. Thorough knowledge of the systems, equipment and resources required in the provision of municipal water and sewer services. Comprehensive knowledge of all applicable codes and regulations, and ability to ensure compliance with such in all department projects. Comprehensive knowledge of the terminology and various professional languages used within the department. Thorough knowledge of proper English usage, vocabulary, spelling and basic mathematics. Knowledge of modern office practices and technology. Knowledge of and skill in the use of computers for data and word processing, and engineering design. Knowledge of applicable occupational hazards and safety precautions.

Ability to make sound, educated decisions and to plan and develop department goals related to City purposes. Ability to apply supervisory concepts and principles and to offer instruction and advice to subordinates regarding departmental policies, methods and regulations. Ability to perform employee evaluations and to make recommendations based on results. Ability to offer training and assistance to co-workers and employees of other departments as required. Ability to take the initiative to complete the duties of the position without the need of direct supervision. Ability to plan, organize and prioritize daily assignments and work activities. Ability to learn and utilize new skills and information to improve job performance and efficiency. Ability to read and interpret complex materials pertaining to the responsibilities of the job. Ability to assemble and analyze information and make written reports and records in a concise, clear and effective manner. Ability to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation. Ability to negotiate among different constituency groups with diverse interests to achieve a shared understanding and commonality of purpose. Ability to communicate professionally in confrontational situations. Skill in public speaking and making public presentations. Ability to communicate professionally in confrontational situations. Ability to react calmly and quickly in emergency situations.

Other Requirements

Must reside within a 45-minute response time from the Public Works Building; employee will have (6) six months from employment date in which to relocate. Subject to be on-call during non-working hours. May be required to work nights, weekends and holidays. Ability to respond during severe weather emergencies. Mobility within a field environment.

Valid Texas Class "C" driver's license. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt.

Close: April 12, 2021

Job Category
State Government
Career Level

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